Privacy Policy

At Cleanly, your privacy is important to us. This policy explains what personal information we collect, how we use it, and your rights. We are committed to transparency, security, and compliance with relevant data privacy regulations, including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

We may collect the following types of information when you interact with our site or services:

Personal Information: Name, email address, phone number, company name, and business location (through lead forms).
Website Usage Data: IP address, browser type, and interactions on our website (via cookies or analytics tools).
Service-Related Information: Details regarding requested services (e.g., walkthrough appointments).
Payment Information: When applicable, billing information or payment method (via secure third-party processors).

2. How We Use Your Information

We use the collected data for purposes such as:

Providing services and scheduling walkthroughs.
Managing customer relationships and responding to inquiries.
Sending service updates, promotions, or appointment reminders.
Improving our website and user experience through analytics.
Compliance with legal obligations or industry standards.

3. Legal Basis for Data Collection (GDPR Compliance)

If you interact with us from the EU or EEA, we process personal data under the following legal bases:

Performance of a Contract: Data is needed to provide services requested by you.
Consent: For promotional emails or marketing communication (you can opt-out anytime).
Legitimate Interest: For improving services and conducting analytics.
Legal Obligation: When required by law.

4. Sharing of Information

We do not sell personal data to third parties. However, we may share your information with:

Service Providers: For hosting, analytics, or email marketing services.
Payment Processors: For secure payments.
Law Enforcement: If required by law or legal proceedings.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

Access: Request the personal data we hold about you.
Correction: Correct inaccurate data.
Deletion: Request data erasure, subject to legal obligations.
Data Portability: Request a copy of your data in a structured format.
Opt-Out: Stop receiving promotional emails.
Non-Discrimination (CCPA): Exercising your privacy rights will not result in different service levels or prices.

6. Cookies and Tracking Technologies

We use cookies to:

Track website performance and usage patterns.
Improve user experience.
Measure the effectiveness of ads.

You can control or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Data Retention

We retain personal information only as long as necessary for business purposes, legal compliance, or to provide the services requested.

8. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. However, no system can be guaranteed to be 100% secure.

9. Children's Privacy

Our services are not directed to children under 13 years old. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such data, we will delete it promptly.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.

11. Contact Us

If you have questions or requests regarding this privacy policy, please contact us at:
Email: info@cleanly.services
Phone: (305) 904-4163
Address: 123 Anywhere St., Miami, FL

12. Changes to This Policy

We may update this policy as needed to reflect changes in our practices or to comply with new legal requirements. Changes will be posted on this page with an updated effective date.

13. Complaints

If you believe we have violated your privacy rights, you may contact your local data protection authority or file a complaint with the U.S. Federal Trade Commission (FTC) or Florida Consumer Protection Division.